Office Policies

Office Hours

  • Monday: 9:00am to 5:00pm
  • Tuesday: 9:00am to 5:00pm
  • Wednesday: 9:00am to 5:00pm
  • Thursday: 9:00am to 5:00pm
  • Friday: 9:00am to 4:00pm

Appointments

  • Patients are seen on an appointment basis only. We try to maintain our daily schedule, however, being an Orthopaedic practice emergencies frequently arise. We appreciate your patience and understanding.
  • At times there will be more than one health care provider in the office treating patients. Please do not become distressed if you notice a patient in the reception room being taken before you. This person is probably seeing a different health care provider than you.
  • If you are unable to keep your appointment, we would appreciate at least a 24 hour notice.
  • If you are more than 20 minutes late for your appointment, you may be asked to reschedule your appointment.

Prescriptions

If you need a new prescription or a refill of your current medication, please allow the office two (2) days to process your request. All prescription requests need to be verified by your physician before they are filled.

Fees and Payments

  • There will be a $25.00 fee charged on all checks returned due to non-sufficient funds.
  • We will complete one medical disability form per month at no charge to you. There will be a $10.00 fee for each additional form.
  • The fee to obtain a copy of your medical record is based on the guidelines set forth in a new state law and varies in price depending on the size of your medical record.
  • Please allow five (5) to seven (7) business days to process your request.
  • Due to new laws mandated by the U.S. Government pertaining to the privacy of your health information we must have a signed authorization by you, along with the name, address and phone number of all parties you wish your medical records be released to.
  • All previous balances are due prior to your next appointment.
  • All co-pays are due on date of service.
  • Finance charges will be charged at a rate of .5% monthly 6% annually for unpaid bills over 90 days past due.

Referrals

If your insurance requires a referral or written authorization (workers compensation/auto) and we do not have one at the time of your appointment you will have to reschedule

Insurance

  • We deal with numerous insurance companies, ALL with different benefit packages. Therefore, it is your responsibility to know your insurance benefits and to inform us of any special requirements you may have.
  • If your insurance covers Durable Medical Equipment (DME), we will be happy to bill your insurance carrier. If you know your insurance will not cover DME at our facility, we will gladly provide you with a written prescription for you to use at another supplier.
  • It is your responsibility to pay any deductible amount, co-insurance, or any other balance not paid by your insurance carrier.

Please notify front office staff of any insurance or address changes!!!